Refund Policy

General position

Because all items sold through ThreadSwap are preloved and sourced individually from our sellers, most items cannot be returned. Please read the listing description, size and condition carefully before ordering.

When a refund may apply

We will consider a refund in the following limited circumstances:

• The item you receive is significantly not as described (wrong item, wrong size, or undisclosed damage beyond fair wear and tear).
• Your order is cancelled by us before it has been dispatched.
• Your payment was charged in error or duplicated.

Refund requests must be made within 14 days of receiving your item.

When a refund will not apply

We cannot offer a refund if:

• The item matches the listing description, size and condition stated at the time of purchase.
• You change your mind after the order has been placed and the item has been dispatched.
• The item shows minor signs of wear consistent with its preloved condition as described in the listing.
• The InPost locker collection code has expired due to you not collecting the parcel within InPost's holding period.

Delivery & collection

Every order is delivered to an InPost locker local to you, free of charge within the UK. We do our best to encourage our sellers to post as fast as possible, but please allow up to two weeks for delivery. Updates and your locker collection code are sent to the email address and mobile number you provide at checkout. For discretion, the sender name on your parcel will show "TS Clothing".

How to request a refund

If you believe your order qualifies for a refund, please use the order lookup page with your order reference and describe the issue. We'll review your request and respond as soon as possible.

How refunds are processed

Approved refunds are returned to your original payment method within 5–10 working days. We may ask you to return the item to a designated locker before the refund is issued.